Privacy Policy

1. Introduction

Peru Wind Travels respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it and what choices you have. By using our website or booking our services, you accept the practices described here.

2. Who we are

Peru Wind Travels is a travel company based in Cusco, Peru. We are responsible for the personal data we collect through our website, messages and bookings.

3. Information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number and country.
• Booking details: travel dates, chosen services, number of travelers and special requests.
• Traveler details: full name, date of birth, nationality and passport or ID information, when needed to arrange permits, tickets or accommodation.
• Health and dietary information: medical conditions, allergies or dietary needs that you choose to share so we can keep you safe.
• Payment information: details needed to process your payments. Card data is handled by the payment provider.
• Communications: the messages you send us by email, phone, WhatsApp or web forms.
• Website data: device, browser, pages visited and approximate location, collected through cookies and similar tools.

4. How we use your information

• To answer your questions and prepare quotes and itineraries.
• To manage your booking, payments and travel arrangements.
• To keep you safe during your trip, including handling medical or emergency situations.
• To send you important information about your trip.
• To send news and offers, only when you have agreed to receive them.
• To improve our website, services and customer experience.
• To meet legal, tax and security obligations.

5. Sharing your information

We do not sell your personal data. We share it only when it is needed to provide your services or when the law requires it, for example with:

• Guides, transport, hotels, restaurants and other suppliers involved in your trip.
• Train companies, park authorities and other entities that require traveler names or documents.
• Payment providers and other service providers that help us operate, such as website hosting and analytics.
• Authorities, when we are legally required to do so.

We share only the information each party needs.

6. International transfers

Some of our providers may be located outside Peru, and your data may be processed in other countries. When this happens, we take reasonable steps to protect it.

7. Cookies

Our website may use cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. You can block or delete cookies in your browser settings, although some parts of the site may not work as expected.

8. Data security

We use reasonable technical and organizational measures to protect your data against loss, misuse and unauthorized access. No system is completely secure, so we cannot guarantee absolute security.

9. How long we keep your data

We keep your personal data only as long as needed for the purposes described in this policy, to meet legal, tax or accounting obligations, and to handle possible claims. After that, we delete or anonymize it.

10. Your rights

Under the applicable data protection laws, you may have the right to:

• Ask what personal data we hold about you and get a copy.
• Ask us to correct data that is wrong or incomplete.
• Ask us to delete your data, when the law allows it.
• Object to the use of your data, or withdraw your consent at any time.
• Unsubscribe from marketing messages using the link in the message or by writing to us.

To use any of these rights, write to us at the email address in section 13.

11. Children

Our website is not aimed at children. Personal data of travelers under 18 is collected only through a parent or legal guardian who makes the booking.

12. Third-party links

Our website may link to other sites, such as social media or partner pages. We are not responsible for their privacy practices, so please read their policies.

13. Contact us

If you have questions about this policy or about your personal data, write to us at info@peruwindtravels.com or call +51 925 461 228. You can also visit us at Calle Plateros 325, Cusco, Peru.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always published on our website, and the date of the last update is shown at the top of this page.