The cancellation policy depends on each service provider (airlines, hotels, tours). Generally, we offer a flexible policy that allows you to cancel with certain notice periods, although charges may apply depending on the date and conditions of the service. We will advise you at all times and help you to arrange cancellation or refund if necessary.

Yes, we offer full assistance during your trip. If you have any inconvenience or need help at any time, our customer service team is available to help you solve any problem, whether it is related to transportation, accommodation or activities during the trip. In addition, we provide you with useful information and contact information prior to your departure.