TERMS & CONDITIONS

Dear travelers:

Thank you so much for sharing your adventure with PERU WIND TRAVELS!

To reserve any of our services, the customer must submit his or her personal information and a deposit. The following personal information is required:

       • Full name (as appears on passport)

       • Date of Birth

       • Nationality

       • Gender

       • Passport number

       • A picture of the passport photo page. A camera phone picture or similar is acceptable.

DEPOSITS:

In order to guarantee the reservation of every part of your trip, we require a 50% deposit per person in advance. This payment is non-refundable.

DEPOSITS CAN BE PAID THROUGH PAYPAL TO THE FOLLOWING E-MAIL: info@peruwindtravels.com

* Payments through PayPal are subject to a 5% surcharge.

DEPOSITS CAN BE MADE THROUGH WESTERN UNION:

       • Name:  TANIA

       • Paternal name:  BACA

       • Maternal name:  HILARES

       • ID or DNI:  41147283

       • Address:  Calle Bayoneta 743

       • Cell Phone number:  +51 929917857

       • Office of Western Union to be picked:   Maruri Street 310

*Fees are variable

FOR LARGE GROUPS DEPOSITS (AND FINAL BALANCES DUE) CAN BE MADE THROUGH WIRE TRANSFER

*If you would like more information about the wire transfer option, please email us at:       info@peruwindtravels.com.

FINAL PAYMENTS:

The balance payment shall be paid in Cusco during the pre-travel briefing in your hotel or hostel. (You will confirm the time with your travel advisor.) That means the staff of PERU WIND TRAVELS will visit you to give you the tickets and important information for your tour.

We accept cash and PayPal for final payments.

       • A client may not depart for the tour until payment in full is received, either in cash or by PayPal.

• Cash payments are due the day before travel departure and can be paid at the pre-travel briefing. We accept US dollars or Peruvian soles for cash payments. We do not accept any other types of currency.

       • PayPal payments are due one week before travel departure.

       • There is a 5% fee on balance-due payments using PayPal.

       • Our PayPal email is: tania@peruwindtravels.com

       • All banking fees will be covered by the client.

Modifications in the booking

Any modification to the original booking must be confirmed by written email. Any cost or charges incurred or perceived by our suppliers as a consequence of the modification will be charged to the traveler.  We will try to meet all reasonable requests, and make all modifications possible, but they cannot be guaranteed.

The substitution of a passenger

If some member of the group cannot travel it is possible to transfer the booking to another person if written notification is given at least 30 days in advance before the departure. NOTE: Bookings for the Inca Trail Programs are non-refundable and non-transferable.

Cancellations

Cancellations by the customer must be through written notification to PERU WIND TRAVELS. The expenses for cancelling are applied as follows.

Starting the day we receive the written notification…

       • 29 to 22 days before arrival: 60% loss of the whole price of the trip.

       • 21 to 9 days before arrival: 80% loss of the whole price of the trip.

       • 8 to 0 days before arrival: 100% loss of the whole price of the trip.

Besides the charges that are shown, airline companies and hotels may impose 100% expenses for cancellations.

Cancellations and changes made by Peru Wind Travels

If we made a change or cancellation to our programs our passengers will be informed at the moment of the booking. If a necessary change is made after the booking, we will inform our passengers as soon as reasonably possible. Peru Wind Travels has the right to increase the cost of the tour.

PERU WIND TRAVELS is not responsible for circumstances outside of our control that could affect a trip. Circumstances such as, but not limited to: disturbances, civil conflicts, labor strikes, natural or provoked disasters, fires, or adverse weather conditions. Any charges due to cancellations or changes in flights or hotel dates because of these types of circumstances are not our responsibility.

Passports, visas and vaccinations

It is the responsibility of the individual traveler to secure the adequate documentation before booking a tour with us. The customer must be in possession of a valid passport with at least six months of validity after the entrance date and have all the required visas for the whole trip. Any information or advice given by Peru Wind Travels about visas, vaccinations, weather, clothes, luggage, special equipment, etc., is given in good faith, not authoritatively. The agency will not be held responsible for any of this type of advice.

Expectations, children, guests who are a risk

It is expected that all participants in the tours operated by PERU WIND TRAVELS obey the laws and rules of the visited countries.

It is expected that all passengers ensure that they are physically capable of enduring the rigors of the high-altitude trek/tour they have chosen before making the booking. It is advised that anyone over the age of 60 obtain their physician’s authorization to participate in such a trek/tour.

Children (ages 3-17) are welcome on our trips as long as they are accompanied by their parents or legal guardian.  Older adolescents (15-17) are permitted to be accompanied by a responsible adult who is not a parent or guardian (i.e. teacher)   

PERU WIND TRAVELS reserves the right to deny the booking of any guest deemed to be a risk to the security, comfort, health, and well-being of others on our tours (including our personnel).  If a guest becomes a risk before or after the tour has begun, we reserve the right to exclude the guest from any or all parts of the tour. 

Disease or discapacity

Any person who suffers from a disease or incapacity or is in treatment for any physical or medical condition must declare the true nature of this condition at the moment of booking and make the necessary arrangements for treatments and/or medicine during the trip.  Failure to disclose such information at booking will result in exclusion from the tour and loss of all fees for the trip.

Insurance

We recommend getting travel medical insurance.  We do not offer or include an accident insurance policy for trips. However, in case of sickness, accident, or medical emergency we will contact a physician to provide immediate medical assistance or hospitalization if necessary. In the case of a necessary emergency evacuation, all costs are assumed by the traveler.

Complaints

If a traveler has a complaint about any of the arrangements for the trip the guest must go to a guide or representative of PERU WIND TRAVELS right away so that we may try to correct the situation. We can only solve the problems if we are aware of the problems. If the complaint is not made immediately it may affect the traveler’s right to claim reimbursement. If the problem finds no solution, a written complaint must be presented to our agency no more than 14 days after the last day of the trip.

Responsabilities

PERU WIND TRAVELS holds the right to modify in any way the arrangements of the touring programs when necessary or when in the best interests of the travelers. We hold the right to deny or allow any person to participate in our trips. PERU WIND TRAVELS is not responsible for injuries, diseases, bodily harm, loss of personal belongings, additional expenses, accidental delays, or other irregularities that can be caused by intentional acts, intentional omission, or negligence by part of the enterprises or persons that offer or participate in the transportation, housing or other services related with the journey. We are not responsible for natural disasters or acts of nature.